Utilities/Wooster City Services

As one of the basic functions of government, the design, implementation, and maintenance of critical public utilities should remain a City priority. Traditionally, the City and the community has placed a high priority on the maintenance and development of the City’s utilities. Wooster City Services is responsible for processing monthly utility bills for Water Service, Sewer Service, Trash Service, and Storm Sewer Service. We are the office you would call if you have any questions on your billing or about rates or rules and regulations.

Pay Your Utility Bill

Online Bill Pay: Now Available Here!

Pay by Phone: (330) 439-2126

By Mail:

DEPT  781300
PO BOX  78000
DETROIT, MI 48278-1300


View your current Utility Bill Message Here!

ACH Form

(Auto deduction of bills from checking account.) 
Authorization for automatic deduction of payments

Request a Final Bill

We are located in the Municipal Building at 538 North Market Street

Our office hours:
8:00 am to 5:00 pm
Monday - Friday

Phone: (330) 263-5228
Fax: (330) 263-5262
Email: wcs@woosteroh.com

(new or discontinued accounts please include;
Full Name, Billing Address and Contact Number)

Report A Problem:

To report a water line break or request emergency water shutoff
Call 330-263-5286 for 24/7 assistance.

If you have flooding or a sewage backup
Call 330-263-5294 for 24/7 assistance.

To start new service or stop services for water, sewer, storm sewer or trash.
330-263-5228 or Email Us

Questions regarding your WCS billing?
330-263-5228 or Email Us

Water quality questions?

Current Specs & Rates

Water Rates
Sewer Rates
Trash Rates
Storm Sewer Rates
Utilities Rate Information
Killbuck South Metering

Trash Collection Schedule

Some of the streets within the City limits are scheduled for Wednesdays and some for Thursdays. For a map showing Wendnesday and Thursday streets, please click here. For the actual list of streets by day click here. (This applies weekly except during days of inclement weather and/or holidays.)

Additionally, please visit our Waste and Recycling page to learn more!

Landlord Request for Tenant Water Shut-off

(Landlord request for water service disconnection at a delinquent tenant occupied property.) 
Water Shut-off Form

Unpaid Balances:

Owners are responsible for all unpaid WCS property balances billed to a property, even if billed prior to their ownership. Check for balances due and pending certification to real estate taxes here.

The following report shows the balance due to Wooster City Services by parcel number for utility billings from the City of Wooster as of the report date. For additional information, please call 330-263-5200 Extension 393. 

Listing of Current Balances