Service Announcement
Starting March 2, 2026, WayGo is shifting its weekday Demand Response hours to better support our community’s morning commute. While the total number of service hours remains the same, we are moving our start and end times one hour earlier.
Updated Demand Response Hours (Mon–Fri)
NEW Hours: 6:00 AM – 7:00 PM
Current Hours: 7:00 AM – 8:00 PM
*Note: Saturday service and the Fixed Route Loop hours remain unchanged.
Public Meeting & Feedback
We want to hear from you! Join us for a public meeting to discuss these changes:
When: Thursday, February 26 | 5:00 PM – 6:00 PM
Where: Community Action Wayne/Medina (905 Pittsburgh Ave, Wooster)
Questions? Please email Kevin White, Public Transportation Manager, at kwhite@woosteroh.com.
Wooster and Wayne County’s New Public Transit Service
Transit Trip Service commenced on Monday, August 4. Please use our dispatch line or app as outlined below.
WayGo App Direct Download. QR Code available here for desktop users.
Dispatch Line: 330-800-5210
For Questions: 330-263-5255
TTY: 1-800-750-0750
Wooster City Hall
538 N. Market St.,
Wooster, Ohio 44691
The mission of WayGo is to serve the people of Wayne County by providing safe, reliable, and inclusive transportation. Connecting residents to jobs, healthcare, education, and community resources—enhancing quality of life and strengthening the fabric of our local communities.
Learn more. Download our brochure or check out our interactive map.
Download a PDF Brochure Interactive WayGo Transit Map
Materials in alternate languages, including German, are available upon request.
Need a more flexible ride?
WayGo demand response is a curb-to-curb service that picks you up and drops you off in areas one mile beyond city limits, with special service to and from the Wayne County Career Center.
Service Hours
- Monday through Friday: 6 a.m. to 7 p.m.
- Saturday: 10 a.m. to 6 p.m.
Fares (One-Way):
- $5 general public / $3 elderly and disabled.
To receive the reduced fare, riders must provide proof of eligibility during their first trip. Once verified, your status will be saved in our dispatch system for future rides—no need to show documentation again.
Acceptable forms of verification include:
- State-issued ID showing date of birth (for seniors)
- Social Security Administration benefits verification or award letter
- Veterans Affairs Disability letter
- Signed and dated doctor’s note on official letterhead
- Proof of current eligibility for another transit agency’s paratransit or reduced fare program
*All documents must be signed, dated, and provided on official letterhead where applicable.
Already Verified by Community Action Wayne Medina?
If you were previously verified for disability or senior status under the Wooster City Transportation program, you may show your old transit ID as proof of eligibility.
*Please note: Riders who were approved solely based on income are not eligible for reduced fare and must pay the general public rate.
Book a ride via app or by calling dispatch at 330-800-5210. Recurring rides and short-notice bookings are available when possible.
- Use our WayGo app QR Code Link
- Call the dispatch: 330-800-5210
- Book up to 2 weeks in advance
- Be ready 5 minutes early; your driver will wait up to 5 minutes
- All vehicles operate within a 15-minute pickup window
- No service on these holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Fixed route service runs hourly on a loop through Wooster, making regular stops along the way.
Service Hours
- Monday through Friday: 7 a.m. to 8 p.m.
- Saturday: 10 a.m. to 6 p.m.
Fare
- $1 General Public Riders. Riders must pay with exact change at the time of boarding.
- Seniors over 62 years old and people with disabilities ride the fixed route for free.
- All vehicles are ADA-compliant
- Seatbelts are required
- Smoking, eating, drinking or offensive language is not permitted
- Bring exact fare; drivers do not carry change
- Shared-ride system: Other passengers may be picked up or dropped off during your trip
- Personal Care Attendants (PCAs) ride for free. Please notify dispatch if traveling with a PCA.
- No-show policy (Link)
- Cancellation policy (Link)
- Americans with Disabilities Policy (Link)
- Bad weather policy
WayGo operates without regard to race, color or national origin and does not discriminate based on disability per Title VI and the Americans with Disabilities Act.
To submit a complaint, contact:
Kevin White, Public Transportation Manager
330-263-5255
kwhite@woosteroh.com
City Hall – 538 N. Market St., Wooster, Ohio 44691
TITLE VI POLICY AND COMPLAINT PROCEDURES
ADA POLICY AND COMPLAINT PROCEDURES
ADA AND TITLE VI COMPLAINT FORMS
The complaint form above can be used to file both ADA and Title VI complaints.
