Water Utilities Strategic Plan

As a customer owned utility, we are committed to providing reliable, high quality water treatment services. The Strategic Plan is a tool to ensure effective management of essential service responsibilities to the citizens of the City of Wooster. We will continue to strive towards our mission of “Safety, Reliability, and Excellence!” to the extent if our residents could choose their water utility, they would select Wooster.


The goal of this document is to provide an intentional, internal review of current operations and current goals and initiatives. The effort to share this document internally and externally will provide guidance and the opportunity to encourage stakeholder and public dialog. WWU is here to serve the community and success depends greatly on the ability to share the message and efforts with the public in full transparency.


The annual release of future Strategic Plan will include a comprehensive review of annual reporting with initial submission to the Director of Administration for presentation to City Council.


WWU welcomes questions and comments regarding the 2019 Strategic Plan and the general management of services provided. Please feel free to contact:



Office Phone: 330-263-5286