FAQ's

Q: To report a water line break or request emergency water shutoff
A: Call 330-263-5286 for 24/7 assistance.

Q: If you have flooding or a sewage backup
A: Call 330-263-5294 for 24/7 assistance.

Q: To start new service or stop services for water, sewer, storm sewer or trash.
A: 330-263-5228 or Email Us

Q: Questions regarding your WCS billing?
A: 330-263-5228 or Email Us

Q: Water quality questions?
A: 330-263-5286

Q: Who to call for a water / sewer issue?
A: The City of Wooster Utilities Division 330-263-5261 (AFTER HOURS 330-263-5286)

Q: Who do I call to enclose the ditch in front of my house?
A: The City of Wooster Engineering Division 330-263-5251

Q: Who do I call to report a sewer odor?
A: Water Pollution Control Plant (330-263-5294) or email us