Welcome to WayGo

​Wooster and Wayne County’s New Public Transit Service

WayGo App Direct Download. QR Code available here for desktop users.

Have questions or ready to schedule a ride? Call our Dispatch Line 330-800-5210
TTY: 1-800-750-0750

Wooster City Hall
538 N. Market St.,
Wooster, Ohio 44691

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The mission of WayGo is to serve the people of Wayne County by providing safe, reliable, and inclusive transportation. Connecting residents to jobs, healthcare, education, and community resources—enhancing quality of life and strengthening the fabric of our local communities.

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Learn more. Download our brochure or check out our interactive map.

View our Rider Brochure 

Fixed Route Map and Schedule
***WayGo's Loop is now on Google Maps, making navigating easier. Click here to try it for yourself.

Interactive WayGo Transit Map

Materials in alternate languages, including German, are available upon request.



Rides On Demand App Guide

Demand Response Service

Need a more flexible ride?

WayGo demand response is a curb-to-curb service that picks you up and drops you off in areas one mile beyond city limits, with special service to and from the Wayne County Career Center.

• Monday through Friday: 6 a.m. to 7 p.m.
• Saturday: 10 a.m. to 6 p.m.

• $5 general public / $3 elderly and disabled.

To receive the reduced fare, riders must provide proof of eligibility during their first trip. Once verified, your status will be saved in our dispatch system for future rides—no need to show documentation again.

Acceptable forms of verification include:

• State-issued ID showing date of birth (for seniors)
• Social Security Administration benefits verification or award letter
• Veterans Affairs Disability letter
• Signed and dated doctor’s note on official letterhead
• Proof of current eligibility for another transit agency’s paratransit or reduced fare program

*All documents must be signed, dated, and provided on official letterhead where applicable.

Already Verified by Community Action Wayne Medina?

If you were previously verified for disability or senior status under the Wooster City Transportation program, you may show your old transit ID as proof of eligibility.

*Please note: Riders who were approved solely based on income are not eligible for reduced fare and must pay the general public rate.

Book a ride via app or by calling dispatch at 330-800-5210. Recurring rides and short-notice bookings are available when possible.

How to Schedule a Demand Response Ride

• Use our WayGo app QR Code Link 
• Call the dispatch: 330-800-5210
• Book up to 2 weeks in advance
• Be ready 5 minutes early; your driver will wait up to 5 minutes
• All vehicles operate within a 15-minute pickup window
• No service on these holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Fixed Route Service

​Fixed route service runs hourly on a loop through Wooster, making regular stops along the way.

Service Hours

• Monday through Friday: 7 a.m. to 8 p.m.
• Saturday: 10 a.m. to 6 p.m.

Fare

• $1 General Public Riders. Riders must pay with exact change at the time of boarding.
• Seniors over the age of 62, veterans, and people with disabilities ride the fixed route for free. 

Bag and Carry-on Policy

• For the safety and efficiency of our shared service, all items must be under the rider's control and off of seats or aisles. Riders are responsible for loading and unloading their own items in one trip to ensure timely service for all; drivers are unable to assist with carrying items and cannot wait for multiple trips.

Accessibility and Rules

• All vehicles are ADA-compliant
• Seatbelts are required
• Smoking, eating, drinking, or offensive language is not permitted
• Bring exact fare; drivers do not carry change
• Shared-ride system: Other passengers may be picked up or dropped off during your trip
• Personal Care Attendants (PCAs) ride for free. Please notify dispatch if traveling with a PCA. 
• No-show & Cancellation policy (Link)
• Weather policy - WayGo’s top priority is the safety of its riders and drivers. Service will be suspended during Level 2 and Level 3 Snow Emergencies, as well as other severe weather or safety-related events. Updates will be posted on our website and the WayGo social media pages.

Have a Complaint?

Kevin White, Public Transportation Manager
330-263-5255
kwhite@woosteroh.com

City Hall – 538 N. Market St., Wooster, Ohio 44691

Title VI Policy and Complaint Procedures

ADA Policy and Complaint Procedures

ADA & Title VI Complaint Forms

The complaint form above can be used to file both ADA and Title VI complaints.